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Webune provides dedicated servers with dedicated firewalls and this questions comes up frequently so we are addressing how to resolve this so you can fix it yourself.

problem: when you try to open the PDM in your firewall, the javaruntime does not open, you only see a message that says:

The Cisco PIX Device Manager has started in another browser window. If you wish, you may close this window.

then it says:

Please do not close this window.
The Cisco PIX Device Manager will start in another window. Closing this browser window will limit the functionality available in the Cisco PIX Device Manager.

if you look at the configs box you may have something like this:

but no other window opens.

how to fix: you will need to download to version 5, be careful not to download version 6 or higher because it will not work. we have tested version 5 and it works ok.
java version 5

Download: java-jre-1_5_0_20-windows-i586-p.exe at

NEW LINK: (ORACLE bought out SUN, so new link)


once you have download the copy of java runtime install it on your computer with typical installation
J2SE Runtime Environment 5.0 Update 20 - Progress
The program features you selected are being installed

Please wait while the Install Wizard installs J2SE Runtime Environment 5.0 Update 20. This may take seeveral minutes.



follow each step until you get to the completed installation screen:
J2SE Runtime Environment 5.0 Update 20 - Complete
Installation Completed

The Install Wizard has successfully installed J2SE Runtime Environment 5.0 Update 20. Click Finish to exit the wizard.

Note: All Internet Explorer windows will be closed in order to complete the installation. Please save your workk in any Internet Explorer windows before clicking Finish.

[] Launch Internet Explorer

[ Finish ]